NAVC's housing bureau, ConferenceDirect, will charge a $30 cancellation processing fee for cancellations made on or after Friday, October 18, 2019. Should you cancel, this charge will appear on your credit card statement as "Convention Services, Folsom, CA".
So if you cancel prior to October 18th, then you would get entire refund.
Full refund until October 18th. After that, $30 cancellation fee. One night's fee if you cancel within 3 business days of arrival date. ( fee depends on the hotel chosen.)