Introduction to veterinary practice, team roles, and medical terminology.
Verbal, nonverbal, and written communication skills for client interactions.
Customer service fundamentals, managing expectations, and handling complaints.
Overview of veterinary services and procedures for effective client communication.
Common veterinary technologies, including practice management software.
Time management and prioritization strategies for a busy clinic setting.
Professional development, career growth, and resilience in the field. Self-care practices to prevent burnout and maintain work-life balance.
Diversity, equity, and inclusion strategies for a welcoming clinic environment.
Teamwork, collaboration, and advocacy for clients and their pets.