- Introduction to veterinary practice, team roles, and medical terminology.
- Verbal, nonverbal, and written communication skills for client interactions.
- Customer service fundamentals, managing expectations, and handling complaints.
- Overview of veterinary services and procedures for effective client communication.
- Common veterinary technologies, including practice management software.
- Time management and prioritization strategies for a busy clinic setting.
- Professional development, career growth, and resilience in the field. Self-care practices to prevent burnout and maintain work-life balance.
- Diversity, equity, and inclusion strategies for a welcoming clinic environment.
- Teamwork, collaboration, and advocacy for clients and their pets.
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