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What is the Hotel Cancelation Policy?

VMX's housing bureau, ConferenceDirect, will charge a $35.00 cancellation processing fee for cancellations made at any time.  Should you cancel, this charge will appear on your credit card statement as “CONFDIRECT*VMX 2024”.

Additionally, each hotel has their own cancellation policy – Hotel required cancellations be made at least 72 hours prior to check in date to avoid being charged a cancellation fee of a one night’s room and tax.

Early Departure Fee:  For any changes to your departure date, please notify the hotel at least 72 hours prior to check in to avoid any Early Departure Fee charges. Please refer to your acknowledgement email to see if your hotel has an early departure fee.

For more information please click HERE

Hotel Solicitation Alert: Don’t fall for fake companies reaching out to you regarding hotel reservations!
Please make your hotel reservation only at We cannot guarantee reservations made elsewhere. Although they may imply otherwise, THESE COMPANIES ARE NOT ASSOCIATED WITH VMX, EXHIBITOR SERVICES OR THE NAVC AND THEY MAY NOT REPRESENT AN OFFICIAL VMX HOTEL. ConferenceDirect is our official hotel booking company. VMX has not contracted with any company other than ConferenceDirect and we cannot guarantee that any other booking company that may contact you is legitimate. Other companies may promise you a reservation that does not exist, and upon arrival at your hotel, you may be told that you do not have a room. Please make your hotel reservations through this website or by contacting the VMX Housing Call Center, ConferenceDirect at +1.855.478.4692 or

VMX cannot be responsible for any bookings made through any of these other companies.

Please be cautious about giving any company other than the NAVC, VMX or ConferenceDirect your credit card information as doing so could result in your credit card number being compromised. If you have already given your credit card information to one of these companies, please contact Suzanne Savage at +1.352.375.5672 immediately for assistance.

Look for the Official Contractor seal before proceeding to make your hotel reservation, and please check our list of official contractors before booking any reservations.

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