If you are having trouble hearing any audio from VetFolio, please run through these quick steps to solve the issue:
Check Your Device Volume: Ensure the overall volume on your computer, tablet, or phone is turned all the way up.
Check the Course Player Volume: Ensure the sound control directly inside the course player is turned up (note: this feature is only on select courses; see example below).
Check Your Mobile Ring/Silent Switch (iPhone & iPad): If you are using an Apple mobile device, make sure the physical side switch is set to ring and not silent. (If the switch shows orange, your device is in silent mode, which can mute course audio).
Check Your Browser: Ensure you are using a recommended browser for the best playback experience. For more details, check out our guide on what browsers are recommended to use for VetFolio.
Still experiencing issues or have further questions? Email us at support@vetfolio.com or chat us using the blue chat bubble in the lower right-hand corner of the screen.
